Frequently Asked Questions

Getting Started & Implementation

How do I get started with Spinach AI?

Getting started with Spinach AI is simple and user-friendly. You can sign up using your Google or Microsoft account, connect your calendar, and select meetings for Spinach AI to join. No complex IT involvement is required, and the platform is intuitive for teams of all sizes. For more details, see the Getting Started Guide.

How long does it take to implement Spinach AI?

Spinach AI can be set up almost instantly. Users simply sign up, connect their calendars, and can start using the platform immediately. Premium users also benefit from an Onboarding Program for a smooth transition. Learn more about onboarding.

Features & Capabilities

What features does Spinach AI offer?

Spinach AI offers a comprehensive suite of features, including:

For more details, visit the Spinach AI homepage.

Does Spinach AI offer integrations with other tools?

Yes, Spinach AI integrates with popular tools such as Zoom, Google Meet, Microsoft Teams, Slack, Jira, and Salesforce. These integrations enable smooth collaboration and workflow automation across teams. For integration guides, see the Best Practices collection.

Does Spinach AI have an API?

Yes, Spinach AI offers a Transcript & AI Summary API. This API is available as an add-on for some plans and is included in the Enterprise plan. It provides advanced capabilities for generating and managing transcripts and AI-generated summaries. For more details, visit the pricing page.

Can I use Spinach AI for in-person or hybrid meetings?

Yes, Spinach AI supports in-person, hybrid, and meeting room scenarios. For guidance on using Spinach AI in these environments, see the help article Using Spinach In-Person, Hybrid or in Meeting Rooms.

Does Spinach AI support language translation?

Yes, Spinach AI supports language translation and output. For more details on supported languages and how to use this feature, see the help article Language Translation and Output.

Can I customize meeting templates in Spinach AI?

Yes, you can select and customize meeting templates in Spinach AI to fit your team's workflow. For instructions, see Select and Customize your meeting templates.

How do I create tickets from action items in Spinach AI?

Spinach AI allows you to create tickets directly from action items captured during meetings. For a step-by-step guide, see Create Tickets from Action Items.

Use Cases & Benefits

What problems does Spinach AI solve?

Spinach AI addresses several core problems:

For more, see Spinach AI homepage.

Who can benefit from using Spinach AI?

Spinach AI is designed for a wide range of professionals and teams, including:

These roles are typically found in companies that prioritize productivity, collaboration, and automation. Learn more.

What business impact can customers expect from using Spinach AI?

Customers can expect increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, customizable solutions for different teams, and improved customer engagement. These impacts empower businesses to work smarter, achieve better outcomes, and save time. See more details.

Can you share specific case studies or success stories of customers using Spinach AI?

Yes, Spinach AI has been successfully implemented across industries such as sales, customer success, technology, revenue operations, consulting, and healthcare technology. For example:

For more testimonials and case studies, visit the testimonials page.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with Business Associate Agreements for healthcare customers). The platform uses TLS and AES-256 encryption, and user data is never used for training. For more details or to access the SOC 2 report, contact [email protected] or visit the security page.

How does Spinach AI protect my data?

Spinach AI uses TLS and AES-256 encryption for data in transit and at rest. User data is never used for training, and additional security features such as SAML SSO, SCIM user provisioning, admin portal controls, and custom data retention policies are available as add-ons. For more, see the security page.

Support & Customer Success

What support options are available for Spinach AI customers?

Spinach AI offers:

These resources ensure customers have the guidance and assistance needed for successful adoption and ongoing use.

How does Spinach AI handle maintenance, upgrades, and troubleshooting?

Spinach AI provides priority support for troubleshooting and updates (premium plans), a dedicated Customer Success Manager for personalized assistance, and an Onboarding Program to address setup or troubleshooting needs. The Help Center also offers troubleshooting guides and best practices.

What training and technical support is available to help customers get started?

Spinach AI provides an Onboarding Program (premium plans), a dedicated Customer Success Manager for premium users, priority support, and a comprehensive Help Center to ensure customers have all the tools and guidance needed to start using the platform efficiently. Visit the Help Center.

Customer Proof & Testimonials

What feedback have customers given about the ease of use of Spinach AI?

Customers consistently highlight Spinach AI's ease of use. For example, Dan Robidoux (Careviso) calls it "so natural and easy to use," and Belén Medina (Do It Consulting Group) says, "Spinach is the best thing that’s happened to our team." These testimonials reflect Spinach AI's intuitive design and user-friendly experience. Read more testimonials.

Who are some of Spinach AI's customers?

Spinach AI is trusted by professionals at companies such as Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso. These customers represent industries including sales, technology, consulting, and healthcare technology. See more customer stories.

What industries are represented in Spinach AI's case studies?

Industries represented include sales, customer success, technology, revenue operations, consulting, and healthcare technology. This demonstrates Spinach AI's versatility in addressing productivity and collaboration challenges across sectors. Explore case studies.

Competition & Differentiation

How does Spinach AI differ from similar products in the market?

Spinach AI stands out with tailored features for different roles (e.g., automated roadmap meetings for product managers, CRM integrations for sales teams), advanced AI-powered insights, seamless integrations, and customizable solutions. Customers like Jason Oliver (Product Director) and Ron Meyer (Alliance Executive) highlight Spinach AI's unmatched specificity and ability to automate workflows. Learn more.

Why should a customer choose Spinach AI over alternatives?

Customers choose Spinach AI for its tailored features, enhanced productivity, AI-powered insights, seamless integrations, and customizable solutions for different teams. Real-world testimonials from product directors, sales executives, and customer success managers underscore its effectiveness in addressing specific pain points. See why teams choose Spinach AI.

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

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