Frequently Asked Questions
Sharing Meeting Summaries, Videos, and Transcripts
How can I share a meeting summary, video, and transcript with someone who was not in the meeting?
You can easily share a meeting summary, video, and transcript with specific recipients after the meeting using Spinach AI. Simply go to your Meeting History, select the relevant meeting, click the Share button, and enter the email address of the person you want to send the summary to. That person will then have access only to that specific meeting summary, transcript, and video. (Source)
Can I edit a meeting summary before sharing it with others?
Yes, you can edit a meeting summary before sharing it. If you initially set the notes to only go out to yourself, you can edit the summary and then share it with others on the call or with external recipients. (Source)
Will the recipient have access to all my meetings if I share a summary?
No, when you share a meeting summary, transcript, and video, the recipient will only have access to that specific meeting's content, not your entire meeting history. (Source)
Features & Capabilities
What features does Spinach AI offer?
Spinach AI offers a comprehensive suite of features to enhance team collaboration and productivity, including: AI Meeting Assistant for running meetings and summarizing conversations, automated note-taking, workflow optimization (such as generating sprint plans and PRDs), AI-powered insights from user feedback, seamless integrations with tools like Zoom, Slack, Jira, and Salesforce, and tailored solutions for different roles such as product managers, sales, engineering, and more. (Source)
Does Spinach AI have an API for accessing transcripts and summaries?
Yes, Spinach AI offers a Transcript & AI Summary API. This API is available as an add-on for some plans and is included in the Enterprise plan, providing advanced capabilities for generating and managing transcripts and AI-generated summaries. (Source)
What integrations does Spinach AI support?
Spinach AI integrates with popular tools such as Zoom, Google Meet, Microsoft Teams, Slack, Jira, and Salesforce, enabling smooth collaboration and workflow automation across teams. (Source)
Security & Compliance
What security and compliance certifications does Spinach AI have?
Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with Business Associate Agreements for PHI). The platform uses TLS and AES-256 encryption, and offers features like SAML SSO, SCIM provisioning, admin controls, and custom data retention policies. User data is never used for training. (Source)
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for a wide range of professionals and teams, including product managers, engineering teams, project managers, marketing, HR and recruiting, customer success, sales, and finance teams. It is especially valuable for organizations seeking to automate meeting documentation, streamline workflows, and enhance collaboration. (Source)
What problems does Spinach AI solve for its users?
Spinach AI addresses key challenges such as manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty extracting insights from user feedback, and the need for tailored solutions for different teams. It automates documentation, integrates with existing tools, and provides AI-powered insights to help teams focus on impactful work. (Source)
Can you share some success stories or case studies of customers using Spinach AI?
Yes, Spinach AI has been successfully implemented across industries such as sales, customer success, technology, revenue operations, consulting, and healthcare technology. For example, Ron Meyer (Infinite Ranges) uses it to manage sales cycles, Sergio (AlfaDocs) for customer engagement, and Matt Filion (Authvia) for workflow efficiency. More case studies are available on the testimonials page. (Source)
Getting Started & Implementation
How easy is it to get started with Spinach AI?
Getting started with Spinach AI is simple and user-friendly. Users can sign up using their Google or Microsoft accounts, connect their calendars, and select meetings for Spinach AI to join. No complex IT involvement is required, and the platform is intuitive for teams of all sizes. Premium users also receive onboarding support. (Source)
How long does it take to implement Spinach AI?
Spinach AI can be set up almost instantly. After signing up and connecting your calendar, you can start using the platform immediately. Premium users benefit from an onboarding program to ensure a smooth transition. (Source)
Support & Troubleshooting
What customer support options are available after purchasing Spinach AI?
Spinach AI offers priority support and a dedicated customer success manager for premium plans, as well as an onboarding program and a comprehensive Help Center for all users. These resources ensure prompt assistance and effective adoption of the platform. (Source)
How does Spinach AI handle maintenance, upgrades, and troubleshooting?
Spinach AI provides priority support for troubleshooting and updates, a dedicated customer success manager for premium users, onboarding assistance, and a Help Center with troubleshooting guides and best practices. These resources ensure smooth operation and timely upgrades. (Source)
Customer Experience & Proof
What feedback have customers given about the ease of use of Spinach AI?
Customers consistently highlight Spinach AI's ease of use. For example, Dan Robidoux (Careviso) described it as "so natural and easy to use," and Belén Medina (Do It Consulting Group) said, "Spinach is the best thing that’s happened to our team. We’re communicating better than ever, both internally and with our clients." (Source)
Which industries and companies use Spinach AI?
Spinach AI is used by organizations in sales, customer success, technology, revenue operations, consulting, and healthcare technology. Notable customers include Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso. (Source)
Competitive Positioning
How does Spinach AI differ from other AI meeting tools?
Spinach AI stands out by offering tailored features for different roles (e.g., automated roadmap meetings for product managers, CRM integrations for sales), advanced AI-powered insights, seamless integrations with popular tools, and customizable solutions for various teams. Customer testimonials highlight its unmatched specificity and ability to address unique pain points. (Source)
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).