Frequently Asked Questions
Getting Started & Technical Requirements
How do I use Spinach AI in Microsoft Teams meetings?
To use Spinach AI in your Microsoft Teams meetings, ensure your meeting has a calendar event with a video link in the invite. Then, go to your Upcoming Meetings tab and toggle Spinach on for the desired meeting. At the time of the meeting, join via the video link and allow Spinach into the meeting from the waiting room. Spinach will automatically detect the meeting type and, after the meeting, you'll receive a summary in your inbox. You can forward Spinach summaries to your Teams channel using these instructions.
What are the technical requirements for Spinach AI to join my MS Teams meeting?
Spinach AI requires that your meeting has a calendar event with a video link. You must allow "external guests" to join your meetings; if your Microsoft, Outlook, or Teams account requires external participants to sign in, Spinach won't be able to join. Also, ensure that the "Hide attendee list" option is unchecked in your meeting invite so Spinach can see all attendees. For more details, see Microsoft's documentation.
How do I troubleshoot issues with Spinach AI joining my Teams meeting?
If Spinach AI cannot join your Teams meeting, check that "external guests" are allowed and that the "Hide attendee list" option is unchecked. These settings are required for Spinach to access the meeting and see all participants. For more troubleshooting steps, refer to Microsoft's guide or visit the Spinach AI Help Center.
Features & Capabilities
What features does Spinach AI offer for meetings?
Spinach AI provides intelligent meeting summaries that surface action items, key decisions, and connect the dots for your team. It automates note-taking, captures outcomes, and sends summaries to your inbox after each meeting. Spinach AI also integrates with tools like Zoom, Slack, Jira, Salesforce, and more, supporting seamless collaboration and workflow optimization. For more details, visit Spinach AI homepage.
Does Spinach AI support integrations with other meeting platforms?
Yes, Spinach AI supports integrations with multiple meeting platforms, including Microsoft Teams, Zoom, Google Meet, and Webex. It also connects with productivity tools like Slack, Jira, and Salesforce to streamline workflows and enhance team collaboration. For more information, see the related articles in the Spinach AI Help Center.
Does Spinach AI offer automated note-taking and action item tracking?
Yes, Spinach AI automatically captures meeting notes, action items, and outcomes, allowing users to focus on discussions. Summaries are delivered to your inbox after each meeting, and you can forward them to your Teams channel or other collaboration tools. This feature helps teams stay organized and aligned. Source: Spinach AI homepage.
Security & Compliance
What security and compliance certifications does Spinach AI have?
Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant. It uses TLS and AES-256 encryption for data protection and offers features like SAML SSO, SCIM user provisioning, admin controls, and custom data retention policies. User data is never used for training. For more details, visit Spinach AI security page.
Use Cases & Customer Success
Who can benefit from using Spinach AI?
Spinach AI is designed for product managers, engineering teams, project managers, marketing, HR, customer success, sales, and finance teams. It helps these roles automate meeting documentation, streamline workflows, and improve collaboration. Source: Spinach AI homepage.
What pain points does Spinach AI solve for teams?
Spinach AI addresses challenges such as manual note-taking, administrative overhead, workflow inefficiencies, extracting insights from user feedback, and maintaining team alignment. It automates documentation, integrates with collaboration tools, and provides AI-powered analysis for actionable insights. Source: Spinach AI homepage.
Can you share specific customer success stories using Spinach AI?
Yes, Spinach AI has been successfully adopted by companies such as Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles and capture action items; Sergio (AlfaDocs) leverages it for brainstorming and follow-ups; Matt Filion (Authvia) recommends it for improving productivity; and Belén Medina (Do It Consulting Group) highlights improved team communication. For more, visit Spinach AI testimonials.
Support & Implementation
How easy is it to get started with Spinach AI?
Spinach AI is designed for quick and easy implementation. Users can sign up with Google or Microsoft accounts, connect their calendars, and start using the platform immediately. No complex IT involvement is required. Premium users receive onboarding support and a dedicated Customer Success Manager. Source: Spinach AI pricing.
What support and training does Spinach AI provide?
Spinach AI offers priority support, a dedicated Customer Success Manager for premium plans, and an onboarding program to help new users integrate and utilize the platform. Customers can also access the Help Center for FAQs and troubleshooting guides. Source: Spinach AI pricing.
How does Spinach AI handle maintenance, upgrades, and troubleshooting?
Spinach AI provides priority support for premium plans, a dedicated Customer Success Manager, and an onboarding program to assist with maintenance, upgrades, and troubleshooting. The Help Center offers guides and best practices for resolving issues. Source: Spinach AI pricing.
API & Integrations
Does Spinach AI offer an API?
Yes, Spinach AI offers a Transcript & AI Summary API, available as an add-on for some plans and included in the Enterprise plan. This API enables advanced transcript and summary generation. For more details, visit the Spinach AI pricing page.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
