Frequently Asked Questions
Getting Started & Onboarding
How do I get started with Spinach AI?
To get started with Spinach AI, create an account at spinach.ai. You'll be prompted to connect your Google or Microsoft calendar, which allows Spinach to join your meetings. At the time of your meeting, simply allow Spinach into the meeting from the waiting room. After the meeting, you'll receive a summary with all actions and decisions highlighted in your inbox. For more details, visit the Getting Started Guide.
What steps are involved in setting up Spinach AI for meetings?
After creating your account, connect your Google or Microsoft calendar. At meeting time, allow Spinach into the meeting from the waiting room. Spinach will detect the meeting type or you can preselect a template in your dashboard. After the meeting, summaries are delivered to your inbox. You can also connect Spinach to Slack, Confluence, Notion, and Google Drive to export your summaries. For more, see the Help Center article.
How easy is it to implement Spinach AI and start using it?
Spinach AI is designed for quick and easy implementation. Users can sign up with their Google or Microsoft accounts, connect their calendars, and start using the platform immediately. No complex IT involvement is required. Premium users also benefit from an onboarding program to ensure a smooth transition. Learn more.
Features & Capabilities
What features does Spinach AI offer?
Spinach AI offers an AI Meeting Assistant that helps run meetings, summarizes conversations, and automates post-meeting tasks. Key features include automated note-taking, workflow optimization (such as generating sprint plans and PRDs), AI-powered insights from user feedback, and seamless integrations with tools like Zoom, Slack, Jira, and Salesforce. Spinach AI also provides tailored solutions for different roles, including product managers, sales, engineering, and more. Learn more.
Does Spinach AI support integrations with other tools?
Yes, Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Webex, Slack, Jira, Salesforce, Confluence, Notion, and Google Drive. These integrations enable smooth collaboration, automated exports, and workflow automation across your existing toolset. See all integrations.
Does Spinach AI offer an API?
Yes, Spinach AI offers a Transcript & AI Summary API. This API is available as an add-on for some plans and is included in the Enterprise plan. It provides advanced capabilities for generating and managing transcripts and AI-generated summaries. Learn more about API access.
What languages does Spinach AI support?
Spinach AI supports over 100 languages, making it accessible for global teams and multilingual meetings. See details.
Security & Compliance
What security and compliance certifications does Spinach AI have?
Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with Business Associate Agreements available). The platform uses TLS and AES-256 encryption for data in transit and at rest. For access to the SOC 2 report, contact [email protected]. Learn more about security.
How does Spinach AI protect user data?
Spinach AI uses TLS and AES-256 encryption to secure data during transmission and storage. User data is never used for training, and strict privacy standards are maintained. Additional security features include SAML SSO, SCIM user provisioning, admin portal controls, and custom data retention policies (available as add-ons). Read more.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for product managers, engineering teams, project managers, marketing, HR, customer success, sales, and finance teams. It is used by companies in sales, technology, consulting, healthcare technology, and more. See all roles and industries.
What problems does Spinach AI solve?
Spinach AI addresses challenges such as manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty extracting insights from user feedback, and collaboration across distributed teams. It automates note-taking, action item tracking, and integrates with popular tools to streamline processes. Learn more about pain points solved.
Can you share some customer success stories or case studies?
Yes. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles without pausing to take notes. Sergio (AlfaDocs) leverages Spinach AI for brainstorming and follow-ups, reducing administrative workload. Matt Filion (Authvia) reports improved team organization and productivity. Jason Oliver (Product Director) values Spinach AI's specificity for product management. For more, visit the testimonials page.
What business impact can customers expect from using Spinach AI?
Customers can expect increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, customizable solutions for different teams, and improved customer engagement. These benefits help businesses save time, work smarter, and drive growth. See business impact details.
Support & Implementation
What customer support is available after purchasing Spinach AI?
Spinach AI offers priority support for premium plans, a dedicated Customer Success Manager for premium users, an onboarding program, and a comprehensive Help Center (help.spinach.ai). These resources ensure customers have the guidance and assistance needed for successful adoption and ongoing use.
What training and technical support does Spinach AI provide for new customers?
Spinach AI provides an onboarding program (included in premium plans), a dedicated Customer Success Manager for premium users, priority support, and access to the Help Center. These resources help new customers integrate and utilize the platform effectively. Learn more.
How does Spinach AI handle maintenance, upgrades, and troubleshooting?
Spinach AI ensures smooth maintenance, upgrades, and troubleshooting through priority support (for premium plans), a dedicated Customer Success Manager, onboarding support, and a Help Center with troubleshooting guides and best practices. Visit the Help Center.
Product Information & Differentiation
How does Spinach AI differ from other AI meeting assistants?
Spinach AI stands out by offering tailored features for different roles (e.g., automated roadmap meetings for product managers, CRM integrations for sales, onboarding automation for customer success), advanced AI-powered insights, and seamless integrations with popular tools. Customer testimonials highlight its specificity and ease of use. See how Spinach AI compares.
Why should I choose Spinach AI over alternatives?
Spinach AI provides unmatched specificity for different user segments, automates key workflows, delivers actionable AI insights, and integrates with the tools your team already uses. Customers like Jason Oliver (Product Director) and Ron Meyer (Alliance Executive) cite its tailored features and productivity gains as reasons for choosing Spinach AI. Read customer stories.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).