Frequently Asked Questions
Product Information & User Research Template
What is the Spinach AI User Research Template and how do I use it?
The Spinach AI User Research Template is a structured format designed to help teams capture and organize insights from user research meetings. To use it, add Spinach to your upcoming meeting, go to your Spinach dashboard's Upcoming Meetings tab, and select your next User Research session. You can then choose the User Research template from the dropdown. The template includes sections for Participant Details, Session Details, Positive Highlights, Areas for Improvement, and Participant Feedback. Learn more.
What are the best practices for using the User Research template in Spinach AI?
To get the most out of the User Research template, ensure your calendar is integrated with Spinach AI (Google or Microsoft). This allows you to select meeting templates easily. You can also set User Research notes to only send to yourself if you prefer not to share the summary with clients. Simply click on the meeting in Upcoming Meetings and set Email: Just me. See details.
Can I send User Research notes to other repositories?
Yes, Spinach AI allows you to send a copy of your User Research notes to popular repositories such as Slack, Google Drive, Notion, and Confluence. This makes it easy to share insights and documentation with your team or store them for future reference. Learn more.
Features & Capabilities
What features does Spinach AI offer to enhance team productivity?
Spinach AI provides automated note-taking, workflow optimization, AI-powered insights, and seamless integrations with tools like Zoom, Slack, Jira, and Salesforce. It also offers tailored solutions for different roles, such as product managers, sales teams, engineering teams, and more. These features help teams focus on impactful work by reducing administrative burdens. Learn more.
Does Spinach AI support integrations with other tools?
Yes, Spinach AI integrates with popular collaboration and productivity tools including Zoom, Google Meet, Microsoft Teams, Slack, Jira, Salesforce, Google Drive, Notion, and Confluence. These integrations enable smooth collaboration and easy sharing of meeting notes and insights. See integration details.
Does Spinach AI offer an API for transcripts and summaries?
Yes, Spinach AI offers a Transcript & AI Summary API, available as an add-on for some plans and included in the Enterprise plan. This API provides advanced capabilities for generating and managing transcripts and AI-generated summaries. See pricing page.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for a wide range of professionals and teams, including product managers, engineering teams, project managers, marketing teams, HR and recruiting teams, customer success teams, sales teams, and finance and accounting teams. It is especially valuable for companies that prioritize productivity, collaboration, and automation. Learn more.
What problems does Spinach AI solve for its customers?
Spinach AI addresses several core challenges: manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty uncovering actionable insights from user feedback, and lack of team alignment. By automating note-taking, streamlining administrative work, providing AI-powered insights, and integrating with popular tools, Spinach AI helps teams work smarter and more efficiently. See more.
Are there any real-world examples or case studies of Spinach AI solving these pain points?
Yes, Spinach AI has been successfully implemented across industries. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles and capture action items without pausing for notes. Sergio (AlfaDocs) leverages it for brainstorming and follow-ups, reducing administrative workload. Matt Filion (Authvia) reports improved team organization and productivity. Jason Oliver (Product Director) values its specificity for product management. For more, see customer testimonials.
What industries are represented in Spinach AI's case studies?
Industries represented include sales, customer success, technology, revenue operations, consulting, and healthcare technology. These case studies demonstrate Spinach AI's versatility in addressing pain points and enhancing productivity across sectors. See case studies.
Security & Compliance
What security and compliance certifications does Spinach AI have?
Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with BAAs for healthcare customers). It uses TLS and AES-256 encryption for data security, and user data is never used for training. Additional features include SAML SSO, SCIM provisioning, admin controls, and custom data retention policies. For SOC 2 report access, contact [email protected]. Learn more.
Getting Started & Implementation
How easy is it to get started with Spinach AI?
Spinach AI is designed for quick and easy implementation. Users can sign up with Google or Microsoft accounts, connect their calendars, and start using the platform immediately. No complex IT involvement is required. Premium users benefit from an onboarding program and dedicated customer success manager. See details.
What training and support does Spinach AI provide to help customers get started?
Spinach AI offers an onboarding program for premium plans, a dedicated customer success manager, priority support, and a comprehensive Help Center. These resources ensure customers have the guidance and tools needed for successful adoption. Visit Help Center.
Support & Maintenance
What customer service and support options are available after purchasing Spinach AI?
Spinach AI provides priority support for premium plans, a dedicated customer success manager, onboarding programs, and access to the Help Center for troubleshooting and best practices. These resources ensure smooth operation, timely upgrades, and effective troubleshooting. Help Center.
Competition & Differentiation
How does Spinach AI differ from other AI meeting tools?
Spinach AI stands out with tailored features for different roles (e.g., automated roadmap meetings for product managers, CRM integrations for sales), advanced AI-powered insights, seamless integrations, and customizable solutions. Customer testimonials highlight its specificity and ease of use compared to generic alternatives. See more.
Customer Feedback & Success Stories
What feedback have customers given about Spinach AI's ease of use?
Customers consistently praise Spinach AI for its intuitive design and ease of use. For example, Dan Robidoux (Careviso) calls it a "silent cornerstone" for daily work, and Belén Medina (Do It Consulting Group) says it's the best thing that's happened to their team for communication. Matt Filion (Authvia) notes drastic improvements in productivity and organization. Read more testimonials.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
