Frequently Asked Questions

Features & Capabilities

What is the Off the Record - Pause Button in Spinach AI?

The Off the Record - Pause Button is a feature in Spinach AI that allows meeting participants to pause the recording of sensitive discussions or informal conversations. By typing pause in the meeting chat, Spinach will stop recording. To resume, type resume. This ensures that confidential or off-topic conversations are not captured by Spinach AI. Source

How do I pause or resume recording in a Spinach AI meeting?

To pause recording, type pause as a single word in the meeting chat. To resume recording, type resume. The Spinach in-meeting screen will indicate when recording is paused. Only the exact words "pause" or "resume" will trigger the action; using these words in a sentence or misspelling them will not work. Source

Who can pause or resume recording in a Spinach AI meeting?

Anyone in the meeting can type pause or resume in the chat to control the recording status. This makes it easy for all participants to manage privacy during discussions. Source

How do I know if Spinach AI recording is paused?

The Spinach in-meeting screen will display a paused screen, clearly indicating that recording is not active. Source

What happens if I misspell 'pause' or 'resume' in the chat?

If you misspell 'pause' or 'resume', the command will not work and Spinach AI will continue its current recording status. Only the exact words 'pause' or 'resume' as a single word in the chat will trigger the action. Source

Will using 'pause' or 'resume' in a sentence pause or resume recording?

No, using 'pause' or 'resume' as part of a sentence in the chat will not trigger the pause or resume action. The command must be the single word 'pause' or 'resume' on its own. Source

Product Information

What is Spinach AI and what does it do?

Spinach AI is an advanced platform that leverages artificial intelligence to enhance team collaboration and productivity. It offers features such as automated note-taking, workflow optimization, AI-powered insights, and seamless integrations with tools like Zoom, Slack, Jira, and Salesforce. Spinach AI is designed to support various teams, including product management, marketing, sales, customer success, and finance, by reducing administrative burdens and enabling impactful work. Source

What features does Spinach AI offer?

Spinach AI offers a range of features, including:

For more details, visit the Spinach AI homepage.

Does Spinach AI offer an API?

Yes, Spinach AI offers a Transcript & AI Summary API. This API is available as an add-on for some plans and is included in the Enterprise plan. It provides advanced capabilities for generating and managing transcripts and AI-generated summaries. For more details, visit the Spinach AI pricing page.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with Business Associate Agreements for PHI). The platform uses TLS and AES-256 encryption, does not use user data for training, and offers additional security features like SAML SSO, SCIM, admin controls, and custom data retention policies. For more details or to access the SOC 2 report, contact [email protected] or visit the Spinach AI security page.

Use Cases & Benefits

Who can benefit from using Spinach AI?

Spinach AI is designed for a wide range of professionals and teams, including product managers, engineering teams, project managers, marketing teams, HR and recruiting, customer success, sales, and finance. It is suitable for companies that prioritize productivity, collaboration, and automation. Source

What problems does Spinach AI solve?

Spinach AI addresses challenges such as manual note-taking during meetings, administrative overhead, workflow inefficiencies, extracting insights from user feedback, and maintaining team alignment. It automates note-taking, streamlines administrative tasks, integrates with popular tools, and provides AI-powered analysis for better decision-making. Source

Can you share specific case studies or success stories of customers using Spinach AI?

Yes. For example, Ron Meyer (Alliance Executive at Infinite Ranges) uses Spinach AI to manage sales cycles without pausing to take notes. Sergio (Customer Success Manager at AlfaDocs) leverages Spinach AI for brainstorming and follow-ups, reducing administrative workload. Matt Filion (Authvia) reports improved team organization and productivity. For more, visit the Spinach AI testimonials page.

Support & Implementation

How easy is it to get started with Spinach AI?

Spinach AI is designed for quick and easy implementation. Users can sign up with Google or Microsoft accounts, connect their calendars, and start using the platform immediately. No complex IT setup is required. Premium users receive onboarding support for a smooth transition. Source

What customer support options are available for Spinach AI users?

Spinach AI offers priority support for premium plans, a dedicated Customer Success Manager for premium users, an onboarding program, and a comprehensive Help Center. These resources ensure users have the guidance and assistance needed for effective adoption and troubleshooting. Source

Customer Feedback

What feedback have customers given about the ease of use of Spinach AI?

Customers consistently highlight Spinach AI's ease of use. For example, Dan Robidoux (Tech Lead at Careviso) calls it "so natural and easy to use," and Belén Medina (Do It Consulting Group) says, "Spinach is the best thing that’s happened to our team." These testimonials reflect the platform's intuitive design and user-friendly experience. Source

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

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Off the Record - Pause Button

When you want to keep things "off the record" and stop Spinach from recording sensitive discussions

Yoav Grossman avatar
Written by Yoav Grossman
Updated over a year ago

You now can discuss sensitive conversation topics "off the record" by pausing Spinach. Or exclude the water cooler chatter from Spinach's ears.

During your meeting, type pause in the chat and Spinach will pause recording. Type resume to record again.

Best Practices

How do I pause recording? Type pause in the chat

How do I resume recording? Type resume in the chat

Who can pause or resume recording? Anyone in the meeting can type pause/resume

How do I know if it’s paused? The Spinach in-meeting screen will show a paused screen

What if I misspell “pause” or “resume”? It won’t work

What if I use “pause” or “resume” in a sentence in the chat?
That will not pause or resume the recording. It has to be a single word.

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