Frequently Asked Questions

Features & Capabilities

How can I create tickets from action items in Spinach AI?

Spinach AI allows you to create new tickets directly from meeting summaries or the dashboard. You can connect your ticketing tool in the Settings tab, and then create tickets from emailed summaries or the Meeting Notes tab. You can also say "Hey Spinach, create a ticket" during a meeting, and it will appear ready to confirm in your summary. For more details, see the official guide.

Which ticketing tools does Spinach AI integrate with for ticket creation?

Spinach AI integrates with Jira, Asana, Trello, Linear, ClickUp, and Monday.com for ticket creation. You can connect one of these tools in your Spinach AI settings and create tickets directly from action items. For integration details, see the guides for Jira, Asana, Trello, Linear, ClickUp, and Monday.com.

Can I connect multiple ticketing tools at the same time for ticket creation?

Currently, Spinach AI only supports connecting one ticketing tool at a time for ticket creation. Support for multiple tools is planned for the future. For updates, refer to the official help article.

What should I do if I see an error screen when connecting my ticketing tool?

If you encounter an error screen while connecting your ticketing tool, reach out to Spinach AI support using the green chat button at the bottom of the page for assistance. For more troubleshooting tips, visit the Spinach AI Help Center.

How does Spinach AI reference in-progress tickets in meeting summaries?

Spinach AI references your in-progress Jira, Asana, Trello, Linear, and ClickUp tickets in meeting summaries based on your meeting discussions. This helps keep your team aligned and ensures action items are tracked in your preferred project management tool. For more details, see the official guide.

Can I select a different project for each ticket created from Spinach AI?

Yes, when creating a ticket from your email summary or the Meeting Notes tab in the dashboard, you can select a different project for each ticket. This allows you to organize action items according to your team's workflow. For more information, see the help article.

How do I use the 'Hey Spinach' voice command to create tickets?

During a meeting, you can say "Hey Spinach, create a ticket" and Spinach AI will prepare the ticket for you to confirm in the meeting summary. For more details on using this feature, see the Hey Spinach guide.

Integrations & Technical Requirements

Where can I find more information about integrating Spinach AI with Jira, Asana, Trello, Linear, ClickUp, or Monday.com?

You can find detailed integration guides for each supported tool: Jira, Asana, Trello, Linear, ClickUp, and Monday.com. These guides provide step-by-step instructions for connecting and using each integration with Spinach AI.

Support & Troubleshooting

Where can I get help if I have issues with ticket creation or integrations?

If you need help with ticket creation or integrations, you can reach out to Spinach AI support using the green chat button at the bottom of the page or visit the Spinach AI Help Center for more resources and troubleshooting guides.

General Product Information

What is Spinach AI and what are its key features?

Spinach AI is an AI-powered platform designed to enhance team collaboration and productivity. Key features include automated note-taking, workflow optimization, AI-powered insights, seamless integrations with tools like Zoom, Slack, Jira, and Salesforce, and tailored solutions for different roles such as product managers, sales, engineering, and more. For more details, visit the Spinach AI homepage.

What pain points does Spinach AI solve for teams?

Spinach AI addresses common pain points such as manual note-taking during meetings, time-consuming administrative tasks, inefficient workflows, difficulty uncovering insights from user feedback, and challenges in team collaboration. By automating these processes and integrating with popular tools, Spinach AI helps teams focus on impactful work and improve productivity. For more, see Spinach AI's homepage.

Who can benefit from using Spinach AI?

Spinach AI is designed for a wide range of professionals and teams, including product managers, engineering teams, project managers, marketing, HR, customer success, sales, and finance. It is especially valuable for organizations seeking to automate workflows, improve collaboration, and reduce administrative burdens. For more details, visit the Spinach AI homepage.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with BAAs available). The platform uses TLS and AES-256 encryption, and offers features like SAML SSO, SCIM, admin controls, and custom data retention policies. For more details, visit the Spinach AI security page.

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

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Create Tickets from Action Items

Create new tickets directly from Spinach summaries into your ticketing tool.

Yoav Grossman avatar
Written by Yoav Grossman
Updated over a year ago

Create tickets based on Action Items directly from the emailed summaries or dashboard.

  1. Connect with your ticketing tool in the Settings tab.

  2. Your in progress Jira, Asana, Trello, Linear and ClickUp tickets will be referenced in the summaries based on your meeting discussions.

  3. Click to create a ticket directly in your email summary or from the Meeting Notes tab in the dashboard. You can select a different project per ticket.

  4. During the meeting Say "Hey Spinach create a ticket" and you'll see it ready to confirm in the summary - more details on Hey Spinach.
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Best Practices

  • Note: we currently only support 1 ticketing tool at a time for ticket creation. We'll support multiple tools soon.

  • If you see an error screen when connecting, reach out to support at the green chat button below.

  • See the following integrations for more details on each:

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