Frequently Asked Questions

Ticket Creation & Workflow Automation

How can I create tickets from action items in Spinach AI?

Spinach AI allows you to create tickets directly from action items identified in meeting summaries. You can initiate ticket creation from emailed summaries or the Meeting Notes tab in the dashboard. Simply connect your ticketing tool in the Settings tab, and during meetings, you can say "Hey Spinach, create a ticket" to have it ready for confirmation in your summary. Source

Which ticketing tools does Spinach AI integrate with for ticket creation?

Spinach AI supports integration with Jira, Asana, Trello, Linear, ClickUp, and Monday.com for ticket creation. You can reference in-progress tickets from these tools in your meeting summaries. Source

Can I create tickets from Spinach AI summaries via email?

Yes, you can create tickets directly from the emailed summaries generated by Spinach AI. The summary will include action items with options to create tickets in your connected ticketing tool. Source

How do I connect my ticketing tool to Spinach AI?

To connect your ticketing tool, go to the Settings tab in Spinach AI and follow the prompts to integrate with your preferred tool. If you encounter any errors during connection, reach out to support using the green chat button. Source

Can I select different projects when creating tickets from Spinach AI?

Yes, when creating a ticket from Spinach AI, you can select a different project for each ticket, ensuring flexibility in task management. Source

Does Spinach AI support multiple ticketing tools at the same time?

Currently, Spinach AI only supports one ticketing tool at a time for ticket creation. Support for multiple tools is planned for future updates. Source

What should I do if I see an error screen when connecting my ticketing tool?

If you see an error screen when connecting your ticketing tool, reach out to Spinach AI support using the green chat button at the bottom of the page for assistance. Source

How are in-progress tickets referenced in Spinach AI summaries?

Spinach AI references your in-progress Jira, Asana, Trello, Linear, and ClickUp tickets in meeting summaries based on your discussions, helping you track ongoing tasks. Source

Can I create tickets using voice commands during meetings?

Yes, during meetings you can say "Hey Spinach, create a ticket" and Spinach AI will prepare the ticket for confirmation in your summary. Source

Where can I find more details about specific integrations for ticketing tools?

You can find detailed information about integrations for Jira, Asana, Trello, Linear, ClickUp, and Monday.com in the Spinach AI Help Center. Source

What are the best practices for creating tickets from action items in Spinach AI?

Best practices include connecting your ticketing tool in the Settings tab, using the Meeting Notes dashboard or email summaries for ticket creation, and selecting the appropriate project for each ticket. If you encounter errors, contact support. Source

How do I access meeting notes in the Spinach AI dashboard?

You can access meeting notes in the dashboard by navigating to the Meeting Notes tab, where summaries and action items are available for review and ticket creation. Source

Is there a way to automate ticket creation from meeting action items?

Spinach AI automates ticket creation by allowing users to generate tickets from action items in meeting summaries, either via email or dashboard, and through voice commands during meetings. Source

Can I reference tickets from multiple tools in Spinach AI summaries?

Currently, Spinach AI supports referencing tickets from one tool at a time in summaries. Support for referencing tickets from multiple tools is planned for future updates. Source

How does Spinach AI help teams stay organized with ticketing?

Spinach AI helps teams stay organized by automatically capturing action items, referencing in-progress tickets, and enabling ticket creation directly from meeting summaries, streamlining task management. Source

What integrations are available for ticketing tools in Spinach AI?

Spinach AI offers integrations with Jira, Asana, Trello, Linear, ClickUp, Monday.com, and Zapier for ticketing and workflow automation. Source

How do I get support for ticketing tool integration issues?

If you experience issues with ticketing tool integrations, contact Spinach AI support via the green chat button or visit the Help Center for troubleshooting guides. Source

Can I automate ticket creation for recurring action items?

Spinach AI enables automation for ticket creation from recurring action items by integrating with your ticketing tool and using meeting summaries to generate tickets efficiently. Source

How does Spinach AI reference tickets based on meeting discussions?

Spinach AI references tickets in your summaries based on the topics discussed during meetings, linking action items to relevant in-progress tickets in your connected tool. Source

Is there documentation for ticketing tool integrations?

Yes, Spinach AI provides documentation for ticketing tool integrations in the Help Center, including guides for Jira, Asana, Trello, Linear, ClickUp, and Monday.com. Source

How do I use Spinach AI to manage action items across multiple projects?

Spinach AI allows you to select different projects when creating tickets from action items, helping you manage tasks across multiple projects efficiently. Source

Can I use Spinach AI with Zapier for ticketing automation?

Yes, Spinach AI integrates with Zapier, enabling automation for ticketing workflows and connecting with various tools for enhanced productivity. Source

Features & Capabilities

What features does Spinach AI offer for meeting management?

Spinach AI offers automated note-taking, action item tracking, meeting summaries, and ticket creation. It integrates with tools like Zoom, Slack, Jira, Salesforce, and more to streamline workflows and enhance productivity. Source

Does Spinach AI support integration with project management tools?

Yes, Spinach AI integrates with project management tools including Jira, Trello, Asana, ClickUp, Linear, Monday.com, and Notion, enabling seamless task tracking and workflow automation. Source

What is the Transcript & AI Summary API in Spinach AI?

Spinach AI offers a Transcript & AI Summary API that provides access to meeting transcripts and AI-generated summaries. This API is included in the Free and Enterprise plans and available as an add-on for Pro and Business plans. Source

What integrations are available in Spinach AI?

Spinach AI integrates with meeting platforms (Zoom, Google Meet, Microsoft Teams, Webex), communication tools (Slack), calendar services (Google Calendar, Microsoft Calendar), project management tools (Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence), CRM tools (Salesforce, HubSpot, Zoho, Attio), HRIS and directory sync (BambooHR, Rippling, Workday, OKTA, SCIM), automation tools (Zapier), and ERP systems (NetSuite, SAP). Source

Does Spinach AI provide technical documentation?

Yes, Spinach AI offers comprehensive technical documentation, including printed and digital instructions, online help files, user manuals, and in-depth materials covering features and integrations. Source

Pricing & Plans

What does the Starter plan cost?

The Starter plan is free and includes unlimited meeting recording, transcription, and basic AI summaries. Source

What features are included in the Pro plan?

The Pro plan offers advanced AI features and is priced at $2.90 per meeting hour. It supports unlimited users and includes pay-as-you-go billing. Source

What does the Business plan cost?

The Business plan costs $19 per user per month when billed annually (34% discount) or $29 per user per month when billed monthly. It includes unlimited meetings and advanced AI features. Source

How is the Enterprise plan priced?

The Enterprise plan offers custom pricing for organizations requiring advanced security, control, and customization. Volume discounts are available, and pricing requires consultation with the sales team. Source

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA, ensuring adherence to industry-leading security and privacy standards. Source

How does Spinach AI protect customer data?

Spinach AI uses best-in-class encryption, access controls, and intrusion detection software to safeguard customer data. It enforces responsible AI practices, including a zero data retention policy with all AI subprocessors. Source

Does Spinach AI undergo independent security audits?

Yes, Spinach AI's security program undergoes regular third-party audits to maintain compliance and reliability. Source

Use Cases & Benefits

Who can benefit from using Spinach AI?

Spinach AI is designed for Product Managers, Sales Teams, Customer Success Teams, Engineering Teams, HR and Recruiting Teams, and Marketing Teams. It is trusted by companies like Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall. Source

What business impact can Spinach AI deliver?

Spinach AI delivers time savings, improved workflow efficiency, enhanced decision-making, increased productivity, better customer engagement, and cost efficiency by automating note-taking, meeting recaps, and CRM updates. Source

How quickly can Spinach AI be implemented?

Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks. Free account setup, onboarding programs, and dedicated customer success managers are available for Business and Enterprise plans. Source

What feedback have customers given about Spinach AI's ease of use?

Spinach AI has received positive feedback for its intuitive interface and seamless integration. Testimonials highlight its easy installation, helpful automations, and specificity for product management processes. Source

Can you share customer success stories with Spinach AI?

Yes, Spinach AI has helped teams at EDB, Careviso, and Do It Consulting Group improve workflows, communication, and alignment. Testimonials from leaders at these companies highlight Spinach AI's impact on productivity and collaboration. Source

Competition & Comparison

How does Spinach AI compare to Descript?

Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for specific roles like Product Managers and Sales Teams. Source

How does Spinach AI compare to Fireflies.ai?

Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations, and advanced AI-powered insights, making it more versatile for team collaboration. Source

How does Spinach AI compare to Otter.ai?

Otter.ai specializes in fast transcription services. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Source

How does Spinach AI compare to Meetgeek?

Meetgeek provides meeting summaries and insights for remote teams. Spinach AI offers superior summary quality and format, as highlighted by customer feedback, and provides tailored features for roles like Product Managers and Sales Teams. Source

How does Spinach AI compare to Supernormal?

Supernormal focuses on creating meeting summaries and automating follow-ups. Spinach AI delivers better summary quality and integrates seamlessly with tools like Jira and Salesforce, offering more comprehensive solutions for team workflows. Source

How does Spinach AI compare to Trint?

Trint specializes in transcription and video captioning services. Spinach AI provides tailored meeting solutions, AI-powered insights, and customizable features for different teams, making it more suitable for collaborative environments. Source

How does Spinach AI compare to Sonix?

Sonix offers automated transcription and translation services. Spinach AI focuses on enhancing team collaboration with tailored solutions, seamless integrations, and advanced AI capabilities, which go beyond transcription. Source

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

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Create Tickets from Action Items

Create new tickets directly from Spinach summaries into your ticketing tool.

Written by Yoav Grossman

Create tickets based on Action Items directly from the emailed summaries or dashboard.

  1. Connect with your ticketing tool in the Settings tab.

  2. Your in progress Jira, Asana, Trello, Linear and ClickUp tickets will be referenced in the summaries based on your meeting discussions.

  3. Click to create a ticket directly in your email summary or from the Meeting Notes tab in the dashboard. You can select a different project per ticket.

  4. During the meeting Say "Hey Spinach create a ticket" and you'll see it ready to confirm in the summary - more details on Hey Spinach.
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Best Practices

  • Note: we currently only support 1 ticketing tool at a time for ticket creation. We'll support multiple tools soon.

  • If you see an error screen when connecting, reach out to support at the green chat button below.

  • See the following integrations for more details on each:

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