Frequently Asked Questions
Product Features & Capabilities
What is the "Upload Recordings" feature in Spinach AI?
The "Upload Recordings" feature in Spinach AI allows users to upload audio or video files from in-person, hybrid, or conference room meetings, voice memos, and phone calls. Once uploaded, Spinach AI generates a summary and consistent documentation for each recording, ensuring that no context or decision-making details are lost. Source
What types of files can I upload to Spinach AI?
Spinach AI supports a wide range of audio and video file types for upload, including:
'video/mp4', 'video/quicktime', 'video/mpeg', 'video/webm', 'video/x-flv', 'video/x-msvideo', 'video/x-matroska', 'video/mxf', 'video/x-m4v', 'audio/3gpp', 'audio/x-8svx', 'audio/aac', 'audio/ac3', 'audio/x-aiff', 'audio/x-alac', 'audio/amr', 'audio/ape', 'audio/basic', 'audio/dss', 'audio/flac', 'audio/mp3', 'audio/mpeg', 'audio/mp4', 'audio/x-m4a', 'audio/x-aac', 'audio/x-caf', 'audio/x-wav', 'audio/webm', 'audio/ogg', 'audio/opus', 'audio/qcp', 'audio/x-tta', 'audio/voc', 'audio/wav', 'audio/x-wav', 'audio/x-wma', 'audio/x-wv'. Source
What is the recommended file size for uploads?
The recommended file size for uploads to Spinach AI is between 300KB and 2GB. Source
What are the main use cases for uploading recordings to Spinach AI?
The main use cases for uploading recordings to Spinach AI include documenting in-person, hybrid, or conference room meetings, voice memos, and phone calls. This ensures that all conversations, regardless of format, are captured, summarized, and stored for future reference. Source
Integration & Workflow
How does uploading recordings fit into Spinach AI's broader workflow automation?
Uploading recordings is part of Spinach AI's suite of workflow automation tools. Once a recording is uploaded, Spinach AI automatically generates summaries and documentation, which can be integrated with other tools such as Zoom, Slack, Jira, and Salesforce. This helps teams maintain a complete record of discussions and decisions, regardless of meeting format. Source
Can I use uploaded recordings to generate AI-powered summaries and action items?
Yes, when you upload a recording to Spinach AI, the platform generates AI-powered summaries and captures action items, just as it does for live meetings. This ensures consistent documentation and follow-up, even for meetings not attended by Spinach AI in real time. Source
Technical Requirements
What are the technical requirements for uploading recordings to Spinach AI?
To upload recordings to Spinach AI, your files should be in one of the supported audio or video formats and within the recommended size range of 300KB to 2GB. No additional software is required beyond access to the Spinach AI platform. Source
Use Cases & Benefits
Who can benefit from uploading recordings to Spinach AI?
Uploading recordings to Spinach AI benefits a wide range of professionals and teams, including product managers, engineering teams, sales, customer success, consulting, and healthcare technology. This feature is especially useful for teams that conduct in-person or phone meetings and want to ensure all discussions are documented and actionable. Source
What business impact can I expect from using the upload recordings feature?
By using the upload recordings feature, teams can ensure that no context or decision-making details are lost, leading to improved documentation, better follow-up on action items, and enhanced productivity. This contributes to streamlined workflows and more effective collaboration across distributed or hybrid teams. Source
Security & Compliance
How does Spinach AI ensure the security and privacy of uploaded recordings?
Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant. All data, including uploaded recordings, is protected with TLS and AES-256 encryption. Spinach AI does not use customer data for training and offers additional security features such as SAML SSO, SCIM, admin controls, and custom data retention policies. For more details, visit the Spinach AI security page.
Support & Troubleshooting
What support is available if I have issues uploading recordings?
Spinach AI provides a comprehensive Help Center, priority support for premium plans, and access to a dedicated Customer Success Manager for premium users. The onboarding program also assists new users in integrating and utilizing the platform effectively. For more information, visit the Spinach AI Help Center.
Customer Success Stories
Are there real-world examples of teams benefiting from Spinach AI's documentation features?
Yes, several customers have shared success stories. For example, Ron Meyer (Alliance Executive at Infinite Ranges) uses Spinach AI to capture action items from sales calls without pausing to take notes. Sergio (Customer Success Manager at AlfaDocs) leverages Spinach AI for brainstorming and follow-ups, while Matt Filion (Authvia) reports improved productivity and organization. These testimonials highlight the value of Spinach AI's documentation and workflow features. Source
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).