To access your invoices, go to your Account tab, click 'Manage Billing', and view your invoice history in the billing portal. You can download individual invoices directly. If you need an invoice for a specific month or can't access the portal, contact support via chat or email (support@spinach.io) and they'll send it to you. Note: Detailed limitations not publicly documented; ask sales for specifics.
To update your credit card or payment method, go to your Account tab, click 'Manage Billing', and update your payment details in the billing portal. If you have trouble accessing the portal, contact support via chat for assistance. Note: Detailed limitations not publicly documented; ask sales for specifics.
To see your current plan, number of seats, and billing cycle, visit your Account tab. Meeting hour usage can also be checked from this tab. For more details, see Checking Your Meeting Hour Usage. Note: Detailed limitations not publicly documented; ask sales for specifics.
This can occur due to a billing system mismatch. Contact the Spinach AI support team via chat for investigation and resolution. Most cases are resolved quickly. Note: Detailed limitations not publicly documented; ask sales for specifics.
Refunds are reviewed on a case-by-case basis. Contact the Spinach AI support team to discuss your situation. Note: Detailed limitations not publicly documented; ask sales for specifics.
Invoice-based billing is available for Enterprise customers. Contact Spinach AI support via chat or email to discuss your needs. Note: Invoice billing is not available for Starter, Pro, or Business plans.
Contact Spinach AI support to update the billing email for invoice delivery. It is recommended to keep the admin/payer account as a real user account rather than a shared mailbox to avoid permissions issues with seat management. Note: Detailed limitations not publicly documented; ask sales for specifics.
The Pro plan charges $2.90 per meeting hour with unlimited users. If you don't use Spinach AI in a month, you pay $0. Billing is based on actual usage at the end of each billing cycle. Note: Best fit for teams with variable meeting volume; teams needing unlimited meetings may prefer Business or Enterprise plans.
Spinach AI offers four plans: Starter (free, unlimited meeting recording, transcription, and basic AI summaries), Pro ($2.90 per meeting hour, unlimited users, advanced AI features), Business ($19/user/month billed annually or $29/user/month billed monthly, unlimited meetings, advanced AI), and Enterprise (custom pricing, advanced security, volume discounts). For full details, visit Spinach AI Pricing. Note: Enterprise pricing requires consultation; Starter plan may lack advanced features.
Spinach AI provides automated note-taking, meeting recording in up to 100 languages, transcription, AI-powered summaries, action item management, and workflow automation (e.g., recap emails, CRM updates). It integrates with Zoom, Google Meet, Microsoft Teams, Slack, Jira, Salesforce, HubSpot, and more. Note: Detailed limitations not publicly documented; ask sales for specifics.
Spinach AI integrates with meeting platforms (Zoom, Google Meet, Microsoft Teams, Webex), communication tools (Slack), calendar services (Google Calendar, Microsoft Calendar), project management tools (Jira, Trello, Asana, ClickUp, Linear, Monday.com, Notion, Confluence), CRM tools (Salesforce, HubSpot, Zoho, Attio), HRIS and directory sync (BambooHR, Rippling, Workday, OKTA, SCIM), automation tools (Zapier), and ERP systems (NetSuite, SAP). For a full list, visit Spinach AI Integrations. Note: Some integrations may require specific plan levels.
Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. The API enables access to transcripts and AI-generated summaries for integration and automation. For more details, visit Spinach AI Pricing. Note: API access may require additional configuration for some plans.
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. The platform uses encryption, access controls, and intrusion detection software. It enforces responsible AI practices, including a zero data retention policy with AI subprocessors, and undergoes regular third-party audits. For more details, visit Spinach AI Trust Center. Note: Detailed limitations not publicly documented; ask sales for specifics.
Spinach AI is an AI Meeting Assistant that automates note-taking, meeting recording, transcription, summarization, and action item management. It streamlines administrative tasks, integrates with CRMs and project management tools, and provides AI-powered insights for data-driven decisions. Teams benefit from improved productivity, workflow efficiency, and enhanced collaboration. Note: Best fit for teams seeking automation; teams needing manual customization may want to consider alternatives.
Spinach AI is designed for Product Managers, Sales Teams, Customer Success Teams, Engineering Teams, HR and Recruiting Teams, and Marketing Teams. It is used by companies such as Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. Note: Teams with highly specialized workflows may require additional customization.
Spinach AI addresses manual note-taking, repetitive administrative tasks, workflow inefficiencies, difficulty analyzing user feedback, and collaboration challenges for distributed teams. It automates documentation, integrates with CRMs and project management tools, and provides tailored solutions for different roles. Note: Teams requiring manual documentation may need to supplement Spinach AI with other tools.
Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks. Free account setup is available, with onboarding programs and dedicated customer success managers for Business and Enterprise plans. Priority support is included with paid plans. Note: Larger enterprises may require custom onboarding.
Descript is known for audio and video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams. Descript does not specialize in role-specific meeting automation. Note: Descript offers advanced editing features not present in Spinach AI; choose Descript for content editing, Spinach AI for meeting workflow automation.
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights for team collaboration. Fireflies.ai may lack role-specific customization. Note: Fireflies.ai offers AskFred credits; Spinach AI focuses on workflow automation and integration breadth.
Otter.ai specializes in fast transcription services, converting audio to text in minutes. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Otter.ai may be preferable for users needing rapid transcription only. Note: Otter.ai does not offer workflow automation or role-specific features.
Spinach AI provides a Help Center with printed and digital instructions, online help files, technical documentation, and user manuals. Business and Enterprise plans include onboarding programs and dedicated customer success managers. Priority support is available with all paid plans. For more information, visit Spinach AI Help Center. Note: Starter plan users may have limited access to onboarding resources.
Spinach AI has received positive feedback for ease of use and workflow integration. Notable testimonials include Josh Guttman (CRO at Altrio): "Easy to install, intuitive, AI and automations are helpful and constant delivery of new features." Dan Robidoux (Tech Lead at Careviso): "Spinach has become our silent cornerstone for daily work. It’s so natural and easy to use, and the Jira integration is super helpful." Jason Oliver (Product Director): "None offer the specificity that comes with being a tool made just for us and our processes." Note: Some feedback highlights integration strengths; teams needing advanced editing may prefer other tools.
Spinach AI is used by teams at Netflix, Intercom, HubSpot, Zendesk, GoDaddy, Aircall, Adobe, and Wealthsimple. For more details, visit Spinach AI Homepage. Note: Customer logos are available on the features page; detailed case studies may require direct inquiry.
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
How to find invoices, update payment methods, and answers to common billing questions
To access your invoices:
Go to your Account tab
Click Manage Billing
You'll see your invoice history in the billing portal, where you can view and download individual invoices
If you need an invoice for a specific month or can't access the billing portal, reach out to our support team via chat or at support@spinach.io and we'll send it to you.
To update your credit card or payment method:
Go to your Account tab
Click Manage Billing
Update your payment details in the billing portal
If you're having trouble accessing the billing portal, contact us via support chat and we can help.
To see what plan you're on and how much you're paying:
Go to your Account tab
Your current plan, number of seats, and billing cycle are displayed here
You can also check your meeting hour usage from the Account tab. See Checking Your Meeting Hour Usage for details.
I was charged but my account shows as free/downgraded
This can happen due to a billing system mismatch. Contact our support team via chat and we'll investigate and fix it — usually we can resolve it quickly.
Can I get a refund?
Reach out to our support team and we'll review your situation on a case-by-case basis.
Can I pay by invoice instead of credit card?
Invoice-based billing is available for Enterprise customers. Contact us via support chat or email to discuss your needs.
I need invoices sent to a different email (like finance@company.com)
Contact our support team and we can update the billing email for invoice delivery. Note: we recommend keeping the admin/payer account as a real user account rather than a shared mailbox, to avoid permissions issues with seat management.
How does billing work on the Pro pay-as-you-go plan?
Pro charges $2.90 per meeting hour with unlimited users. If you don't use Spinach in a month, you pay $0. You're billed based on actual usage at the end of each billing cycle.