Finding and Downloading Invoices
To access your invoices:
Go to your Account tab
Click Manage Billing
You'll see your invoice history in the billing portal, where you can view and download individual invoices
If you need an invoice for a specific month or can't access the billing portal, reach out to our support team via chat or at [email protected] and we'll send it to you.
Updating Your Payment Method
To update your credit card or payment method:
Go to your Account tab
Click Manage Billing
Update your payment details in the billing portal
If you're having trouble accessing the billing portal, contact us via support chat and we can help.
Checking Your Current Subscription
To see what plan you're on and how much you're paying:
Go to your Account tab
Your current plan, number of seats, and billing cycle are displayed here
You can also check your meeting hour usage from the Account tab. See Checking Your Meeting Hour Usage for details.
Common Billing Questions
I was charged but my account shows as free/downgraded
This can happen due to a billing system mismatch. Contact our support team via chat and we'll investigate and fix it — usually we can resolve it quickly.
Can I get a refund?
Reach out to our support team and we'll review your situation on a case-by-case basis.
Can I pay by invoice instead of credit card?
Invoice-based billing is available for Enterprise customers. Contact us via support chat or email to discuss your needs.
I need invoices sent to a different email (like [email protected])
Contact our support team and we can update the billing email for invoice delivery. Note: we recommend keeping the admin/payer account as a real user account rather than a shared mailbox, to avoid permissions issues with seat management.
How does billing work on the Pro pay-as-you-go plan?
Pro charges $2.90 per meeting hour with unlimited users. If you don't use Spinach in a month, you pay $0. You're billed based on actual usage at the end of each billing cycle.