To change your Spinach AI subscription plan, contact the Spinach AI support team via the in-app chat with your request and any relevant details. The team will assist you with the process. Note: Self-service plan changes are not available; manual support is required for plan changes. (Source)
To add seats to your Business Plan:
To reassign a license:
To remove a seat:
To cancel your Spinach AI subscription, follow the instructions in the help article: How to Cancel Your Spinach Subscription. If you need assistance, contact support via chat. Note: Cancellation does not automatically delete your data; request data deletion separately if needed.
To delete your personal data and account, follow the steps in the help article: Delete Your Personal Data and Account. You may also submit a request via the support chat. Note: Data deletion is not automatic upon seat removal or subscription cancellation; you must request it explicitly.
For details on invoices, payments, and other billing-related questions, visit the help article: Invoices, Payments and Billing FAQ. For unresolved issues, contact support via chat.
To manage team seats and users, refer to the help article: Managing Team Seats and Users. This guide covers adding, removing, and reassigning seats. Note: Some actions, such as data deletion, require a support request.
Spinach AI offers four main plans:
To upgrade or downgrade your plan, contact Spinach AI support via the in-app chat or refer to the help article: Changing or Upgrading Your Plan. The support team will guide you through the process. Note: Self-service upgrades/downgrades may not be available for all plans.
Spinach AI provides automated note-taking, meeting recording in up to 100 languages, transcription, summarization, action item management, and workflow automation (e.g., recap emails, CRM updates). It integrates with tools like Zoom, Slack, Jira, Salesforce, and more. Note: Some advanced features may require a paid plan or add-on. (Source)
Yes, Spinach AI provides a Transcript & AI Summary API. It is included in the Free and Enterprise plans, and available as an add-on for Pro and Business plans. This API enables access to transcripts and AI-generated summaries for integration and automation. (Source)
Spinach AI is designed for rapid implementation. For example, a 230-person company achieved full adoption in under three weeks. Users can sign up for free, access onboarding resources, and receive support from a Customer Success Manager (for Business/Enterprise plans). Note: Implementation speed may vary by organization size and complexity. (Source)
Comprehensive technical documentation, user manuals, and help files are available at the Spinach AI Help Center. For troubleshooting or advanced support, contact the support team via chat. Note: Some technical resources may require an active subscription.
Spinach AI is certified for SOC 2 Type 2, GDPR, and HIPAA. The platform uses encryption, access controls, and regular third-party audits to protect customer data. Note: For detailed compliance documentation, visit the Spinach AI Security page. (Source)
Otter.ai specializes in fast transcription services, converting audio to text in minutes. Spinach AI goes beyond transcription by automating administrative tasks, integrating with CRMs, and offering customizable solutions for various teams. Choose Otter.ai if you need rapid, standalone transcription; choose Spinach AI for workflow automation and team collaboration. Note: Otter.ai may be preferable for users who only need transcription without workflow features. (Source)
Fireflies.ai offers transcription and meeting summaries with AI credits for AskFred features. Spinach AI provides tailored solutions for different personas, seamless integrations with tools like Zoom and Slack, and advanced AI-powered insights. Choose Fireflies.ai for basic transcription and summary; choose Spinach AI for role-specific automation and integrations. Note: Fireflies.ai may be more cost-effective for basic needs. (Source)
Descript is known for audio/video editing, transcription, and screen recording. Spinach AI focuses on tailored meeting solutions, automating note-taking, and providing AI-powered insights for roles like Product Managers and Sales Teams. Choose Descript for editing and media production; choose Spinach AI for meeting automation and team productivity. Note: Descript is better suited for content creators needing editing tools. (Source)
Spinach AI is designed for Product Managers, Sales Teams, Customer Success, Engineering, HR, Recruiting, and Marketing teams. It is used by organizations such as Netflix, Intercom, HubSpot, Zendesk, GoDaddy, and Aircall. Note: Teams needing only basic transcription may find simpler tools more suitable. (Source)
Spinach AI addresses manual note-taking, administrative task overload, workflow inefficiency, and lack of actionable insights from meetings. It automates documentation, integrates with CRMs and project management tools, and provides AI-powered analysis. Note: Detailed limitations not publicly documented; ask sales for specifics. (Source)
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
See how to update your subscription, add licenses or remove seats
To change your Spinach subscription, please reach out via the chat with any details or questions that could be helpful and our team will assist.
Go to your Spinach Account tab
Look for the Manage Billing link.
Adjust quantity of seats and checkout
Now you can assign the seats by Adding a Team Member
Go to Account tab
Remove the seat you'd like by finding the user email and removing them (see image)
Now you can Add a Team Member to assign this license.
Go to Account tab
Remove the seat you'd like by finding the user email and removing them (see image)
If you'd like us to delete this user's data, please submit request via the support chat.
