Adding Team Members
If you're on a Business or Enterprise plan, the account admin (payer) can add team members:
Go to your Account tab
Click Add Team Member
Enter the email address of the person you want to add
The new member will receive an invitation and will create their own Spinach account under your team's billing plan. Each email is treated as a unique account in Spinach.
Important: Only the account admin (the person who set up the billing) can add or manage team members. If you're not seeing these options, make sure you're logged in with the admin account. If you're unsure which account is the admin, reach out to us via support chat and we can check for you.
How Seats Work on Each Plan
Pro plan: Pay-as-you-go at $2.90/hour per meeting with unlimited users. You can add team members directly using "Add Team Member" — there's no seat limit.
Business plan: Each seat is $19/user/month (annual) or $29/user/month (monthly). You purchase a set number of seats and assign them to team members.
Enterprise plan: Seats are managed through your contract. Contact your account manager or reach out via support to add seats — our team will issue an invoice.
Purchasing Additional Seats (Business Plan)
To add more seats to your Business plan:
Go to your Account tab
Click Manage Billing (or Update Billing)
Adjust the number of seats and complete checkout
If the "Purchase more seats" button isn't working, try accessing billing through the Account tab directly at app.spinach.ai/account. If you're still having trouble, reach out to us via support chat and we'll add the seats for you.
Transferring a Seat to a New Email
You can't directly change the email address on an existing Spinach account — each email is treated as a unique account. To transfer a seat to a different person:
Option 1: Do it yourself (if you have admin access)
Go to your Account tab
Find the current user and click the three-dot menu (⋮) next to their name
Remove them from the team
Click Add Team Member and invite the new email
This reassigns the same license — no need to purchase another seat.
Option 2: Ask our support team
If you're having trouble with the steps above, or if you want to keep access to old meeting data under the new email, reach out to us via support chat. Let us know your existing email and the new email you want to transfer to, and we'll handle it for you. We can also provide access to old meetings if needed.
Removing Team Members - Only for Business Plans
The account admin can remove team members from the Account tab using the three-dot menu (⋮) next to each user's name.
If you're not seeing the remove option, it may be because you're not logged into the admin account, or there's a configuration issue. Contact our support team via chat and we can remove users for you.
Pro plans cannot adjust seats as the plan is a domain wide plan billed per hour.
Note: Removing a team member frees up the seat but does not delete their Spinach account or meeting data. The removed user will revert to a free account.
Who Is the Admin?
The admin is the person who originally set up the subscription and billing. This is the "payer" account. Only the admin can add or remove team members and manage billing.
If you need to change who the admin is, or if the admin account was set up with a shared email (like [email protected]) and you need management access, contact our support team and we'll help sort it out.