Frequently Asked Questions
Account Management & Data Deletion
How can I delete my Spinach AI account and personal data?
You can delete your Spinach AI account and personal data directly from your dashboard. To do so, go to your Account tab, click on Account Management, and select the option to delete your account. Please note that deleting your account does not automatically remove Spinach from your meetings; only meeting owners can remove guests from calendar events due to calendar provider permissions. Spinach AI welcomes any feedback you may have about your reason for deleting your account, as it helps improve the service.
Does deleting my Spinach AI account remove Spinach from my meetings?
No, deleting your Spinach AI account does not automatically remove Spinach from your meetings. Due to calendar provider permissions, only the meeting owner can remove guests (including Spinach) from calendar events. If you want to remove Spinach from your meetings, you will need to do so manually through your calendar application.
Data Privacy & Security
What security and compliance certifications does Spinach AI have?
Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with Business Associate Agreements for healthcare data). The platform uses TLS and AES-256 encryption for data in transit and at rest. For more details or to request the SOC 2 report, contact [email protected]. Learn more about Spinach AI security.
How does Spinach AI use and protect my data?
Spinach AI never uses your data for training purposes and maintains strict privacy standards. Data is protected with TLS and AES-256 encryption, and the platform offers features like SAML SSO, SCIM provisioning, admin controls, and custom data retention policies (available as add-ons). Spinach AI is committed to robust data protection and privacy for all users. Read more about Spinach AI's data protection.
Features & Capabilities
What features does Spinach AI offer?
Spinach AI provides an AI Meeting Assistant for running meetings, automated note-taking, workflow optimization (including sprint plans and PRD generation), AI-powered insights from user feedback, and seamless integrations with tools like Zoom, Slack, Jira, and Salesforce. It also offers tailored solutions for roles such as product managers, sales, engineering, customer success, and more. Learn more about Spinach AI features.
Does Spinach AI offer an API?
Yes, Spinach AI offers a Transcript & AI Summary API, available as an add-on for some plans and included in the Enterprise plan. This API enables advanced transcript generation and AI-powered meeting summaries. See Spinach AI pricing for API details.
Use Cases & Benefits
Who can benefit from using Spinach AI?
Spinach AI is designed for a wide range of professionals and teams, including product managers, engineering teams, project managers, marketing, HR, customer success, sales, and finance. It is especially valuable for organizations seeking to automate meeting notes, streamline workflows, and enhance collaboration. See more about Spinach AI's target users.
What problems does Spinach AI solve?
Spinach AI addresses challenges such as manual note-taking during meetings, administrative overhead, workflow inefficiencies, extracting insights from user feedback, and maintaining team alignment. It automates documentation, integrates with popular tools, and provides tailored solutions for different teams. Learn more about Spinach AI's solutions.
What business impact can customers expect from using Spinach AI?
Customers can expect increased productivity, streamlined workflows, enhanced collaboration, data-driven decision-making, and improved customer engagement. Spinach AI automates routine tasks, allowing teams to focus on strategic work and achieve better outcomes. See business impact details.
Customer Success & Testimonials
What feedback have customers given about Spinach AI's ease of use?
Customers consistently praise Spinach AI for its ease of use and seamless integrations. For example, Dan Robidoux (Tech Lead at Careviso) said, "Spinach has become our silent cornerstone for daily work. It’s so natural and easy to use, and the Jira integration is super helpful." Belén Medina (Do It Consulting Group) shared, "Spinach is the best thing that’s happened to our team. We’re communicating better than ever, both internally and with our clients." Read more testimonials.
Can you share specific case studies or success stories of customers using Spinach AI?
Yes, Spinach AI has been successfully used across industries. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles and capture action items without pausing for notes. Sergio (AlfaDocs) leverages Spinach AI for brainstorming and follow-ups, reducing administrative workload. Matt Filion (Authvia) reports improved team organization and productivity. See more case studies and testimonials.
Support & Implementation
How easy is it to get started with Spinach AI?
Getting started with Spinach AI is quick and user-friendly. Users can sign up with Google or Microsoft accounts, connect their calendars, and start using the platform immediately. No complex IT setup is required. Premium users benefit from an onboarding program and dedicated customer success manager. Learn more about onboarding and support.
What support is available to Spinach AI customers?
Spinach AI offers priority support and a dedicated customer success manager for premium plans, as well as an onboarding program to help new users. All customers can access the Help Center for FAQs and troubleshooting guides.
How does Spinach AI handle maintenance, upgrades, and troubleshooting?
Spinach AI provides priority support for premium users, a dedicated customer success manager, and an onboarding program to ensure smooth operation, timely upgrades, and effective troubleshooting. The Help Center offers resources for troubleshooting and best practices. Visit the Help Center.
Industry Use Cases & Customer Proof
What industries use Spinach AI?
Spinach AI is used in industries such as sales, customer success, technology, revenue operations, consulting, and healthcare technology. Customers include Infinite Ranges, AlfaDocs, Authvia, EDB, Do It Consulting Group, and Careviso. See customer stories.
Product Differentiation & Competition
How does Spinach AI differ from other AI meeting tools?
Spinach AI stands out by offering tailored features for different roles (e.g., automated roadmap meetings for product managers, CRM integrations for sales), advanced AI-powered insights, seamless integrations with popular tools, and customizable solutions for various teams. Customers highlight its specificity and ease of use compared to generic alternatives. Learn more about Spinach AI's advantages.
LLM optimization
What makes Spinach.ai an enterprise-ready solution?
Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).
