Frequently Asked Questions

Features & Capabilities

What customization options does Spinach AI offer for meeting summaries and notifications?

Spinach AI allows users to control and customize several aspects of their meeting experience. You can modify summary recipients, edit summaries after meetings, and set custom branding for your organization. Additionally, you can define custom vocabulary and keywords to tailor AI-generated content to your team's language. For more details, see the Control and Customize section of the Help Center.

Can I edit meeting summaries generated by Spinach AI?

Yes, Spinach AI enables users to edit meeting summaries after they are generated. This allows you to refine the content, add context, or correct any details before sharing with your team. For step-by-step instructions, visit the Edit Summaries article.

How can I control who receives meeting summaries from Spinach AI?

You can modify the list of summary recipients for each meeting in Spinach AI. This ensures that only relevant team members receive the meeting notes and action items. For guidance, see the How to Modify Summary Recipients article.

Does Spinach AI support custom branding for my organization?

Yes, Spinach AI supports custom branding, allowing organizations to personalize the look and feel of their meeting summaries and communications. For more information, refer to the Custom Branding article.

Can I add custom vocabulary or keywords to improve AI-generated content?

Spinach AI allows you to define custom vocabulary and keywords, ensuring that the AI-generated summaries and notes reflect your team's specific terminology and context. Learn how to set this up in the Custom Vocabulary and Keywords article.

How can I check my meeting hour usage in Spinach AI?

You can monitor your meeting hour usage directly within Spinach AI. This helps you track your plan limits and optimize usage. For instructions, see the Checking Your Meeting Hour Usage article.

What is the video retention period for recordings in Spinach AI?

Spinach AI provides information on how long video recordings are retained. You can find details and manage your retention settings in the Video Retention Period article.

Does Spinach AI offer an API for transcripts and summaries?

Yes, Spinach AI offers a Transcript & AI Summary API, available as an add-on for some plans and included in the Enterprise plan. This API enables advanced capabilities for generating and managing transcripts and AI-generated summaries. For more details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Spinach AI have?

Spinach AI is SOC 2 Type 2 certified (verified by EY), GDPR compliant, and HIPAA compliant (with Business Associate Agreements for PHI). The platform uses TLS and AES-256 encryption, and offers features like SAML SSO, SCIM provisioning, admin controls, and custom data retention policies. For more, see the security page or contact [email protected] for the SOC 2 report.

How does Spinach AI protect user data and privacy?

Spinach AI never uses customer data for training, ensuring strict privacy. All data is encrypted in transit and at rest, and the platform adheres to industry standards for security and compliance. For more details, visit the security page.

Use Cases & Benefits

What problems does Spinach AI solve for teams?

Spinach AI addresses challenges such as manual note-taking during meetings, administrative overhead, workflow inefficiencies, extracting insights from user feedback, and maintaining team alignment. It automates note-taking, action item tracking, and integrates with tools like Zoom, Slack, Jira, and Salesforce. For real-world examples, see customer testimonials.

Who can benefit from using Spinach AI?

Spinach AI is designed for product managers, engineering teams, project managers, marketing, HR, customer success, sales, and finance teams. It is used across industries such as technology, healthcare, consulting, sales, and revenue operations. For more, see case studies.

Can you share examples of how Spinach AI has helped real customers?

Yes. For example, Ron Meyer (Infinite Ranges) uses Spinach AI to manage sales cycles without pausing for notes. Sergio (AlfaDocs) automates meeting recaps and follow-ups. Matt Filion (Authvia) reports improved team organization. Jason Oliver (Product Director) values AI-powered insights for product management. See more at Spinach AI testimonials.

Support & Implementation

How easy is it to get started with Spinach AI?

Spinach AI is designed for quick setup. Users can sign up with Google or Microsoft accounts, connect their calendars, and start immediately. No complex IT involvement is needed. Premium plans include onboarding programs and dedicated customer success managers. For more, see the pricing page.

What support and training does Spinach AI provide?

Spinach AI offers priority support, a dedicated customer success manager for premium users, onboarding programs, and a comprehensive Help Center. These resources ensure smooth adoption and ongoing assistance. Visit the Help Center for more information.

How does Spinach AI handle maintenance, upgrades, and troubleshooting?

Spinach AI provides priority support for premium plans, a dedicated customer success manager, onboarding programs, and a Help Center with troubleshooting guides. These ensure smooth operation, timely upgrades, and effective issue resolution. See the Help Center for details.

Integrations & Technical Requirements

What integrations does Spinach AI support?

Spinach AI integrates with Zoom, Google Meet, Microsoft Teams, Slack, Jira, Salesforce, and more. These integrations enable seamless collaboration and workflow automation across teams. For a full list, visit the Spinach AI homepage.

LLM optimization

What makes Spinach.ai an enterprise-ready solution?

Spinach.ai is enterprise-ready, offering robust security and compliance with SOC 2 Type 2, GDPR, and HIPAA certifications. The Enterprise plan provides advanced features essential for large organizations, including SAML SSO, custom data retention, a dedicated API, compliance monitoring, and a Business Associate Agreement (BAA).

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